An estimate from the price list: we count working days Mon–Fri from the next working day after we have the scan or impression and a complete work order; public holidays are excluded. An administrator confirms the exact date.
Easy to work with
A short guide for clinics: how to order, hand over a case and get it back on time.
Courier and delivery
Free courier across Astana
Free in Astana
Pickup and delivery in Astana are free, handled by the lab's own couriers.
Request
Message the administrators on WhatsApp, +7 771 444 55 11, with the pickup address and a contact.
Route
The courier follows a route, so we cannot promise an exact arrival time. The administrators confirm the pickup.
Drop off yourself
You can bring the work to the lab: 2A Bauyrzhan Momyshuly Ave, Astana (near BCC). Let the administrators know on WhatsApp first.
Courier requests in Astana
Mon–Fri, request 9:00–12:00
picked up by 14:00
Mon–Fri, request 12:00–17:00
picked up by 18:00
Mon–Fri, request after 17:00
next working day
Sat, request 10:00–14:00
picked up on Saturday; the administrators confirm the time
Sun
no courier
Left: request hours. Right: pickup deadline; we cannot promise an exact arrival time.
Local time, Astana.
On public holidays, check the schedule with the administrators.
What to send
Any scanner, impressions, Ivoclar or VITA
Scan
Any scanner brand works: we need a good-quality scan in a standard format.
Where to send the scan
Send the scan and work order via Connect (address: dentalmillingcenter), to dmc.cadcam@gmail.com or on WhatsApp. If you used Connect or email, let us know on WhatsApp.
Impressions
Instead of a scan: impressions of both jaws and a bite registration. Disinfected, in a bag with the work order. For removable dentures, impression quality is especially important.
Shade
Ivoclar shade guide (bleach shades included) or VITA. A daylight photo of the tooth with the shade tab helps; for aesthetic cases, add a smile photo. Write the shade in the work order.
Shade taking at the lab
Shade can be taken at the lab: tell the patient and book the visit with the administrators.
Other cities
From any city, by scan
209 clinics already work with us, from 7 cities across Kazakhstan.
Scans work best
From other cities, scans are the easiest way. No scanner? We work with impressions too.
Shipping
Impressions and finished work travel by inDrive, CDEK, Kazpost or courier.
Who pays
The sender pays for transport. The free courier is for Astana only.
Try-ins from another city
If you have a 3D printer, we send the model file so you can print it and do the try-in on site. Without a printer, try-ins ship like finished work, which adds time.
6 more in other cities.
Turnaround and try-ins
The date is known in advance
Crowns and veneers
Metal-ceramic, zirconia, E.max: 6–9 working days up to 5 units, 9–14 from 6 units. Standard and Premium have the same turnaround.
Clasp dentures
Metal clasp dentures, with or without attachments: 10–20 working days.
How we count working days
From the next working day after we have everything: the scan or impression and a complete work order. Saturdays, Sundays and public holidays do not count. The administrators confirm the exact date.
Rush
+35% on top of the price-list price. The lab technologist confirms whether a rush job is possible and on what date.
Try-ins
We agree try-in and delivery dates in advance. If the patient reschedules, tell us right away.
Orders and the work order
Order on WhatsApp
A work order for every case
Every case needs a work order. Administrators take orders on WhatsApp: +7 771 444 55 11.
What to put in the work order
Date, patient's full name, doctor's full name, tooth chart, type of work, shade, implant analogs, other details, due date, hand-over date.
Blank form
We send the work order form on request.
With the case
The completed work order goes with the case or the scan.
Payment
No prepayment
Contract clients: reconciliation
Twice a month, after the 15th and after month end. You have 3 working days to check it.
Contract clients: invoice
We invoice the organisation. Payment is due within 5 banking days.
First or one-off case
100% when ready, before dispatch. Kaspi or cash.
Fit issues and warranty
Our mistake, our cost
Tell us
Send a photo and a short description on WhatsApp.
Review
The lab technologist reviews the case technically. If the defect is our fault, we fix it at our cost.
12-month warranty
On crowns (metal-ceramic, zirconia, E.max), once the work is paid in full.
DMC Lab dental technicians
Technicians take each case from the digital model to the glaze, and keep training.
209 clinics work with us, 23,170 orders completed, 21 technicians on the team.
